Problem
Your Wyze Scale BodyScan is unable to be set up.
Troubleshooting
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Confirm that your Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
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Ensure that Bluetooth® is enabled for the Wyze app in the phone/tablet settings.
- Unpair any unused Bluetooth® devices from the phone/tablet.
- Toggle Bluetooth® off/on.
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Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.
- Make sure that it is set to Always or While Using the App.
- For iOS users, make sure that Precise Location is turned on.
- Make sure the correct setup steps are being followed as listed in our Wyze Scale BodyScan Setup Guide.
- Force close the Wyze app, then re-open it.
- Turn off the mobile device, then turn it back on.
- Power cycle Wyze Scale BodyScan.
- Remove the batteries for 10 seconds, then reinstall them.
- Factory reset Wyze Scale BodyScan.
- On the back of the scale in the battery compartment, find the UNIT button.
- Press and hold it for 5 seconds until the LED display shows "Clr".
- Set up the scale as new.
- If possible, try using another mobile device for setup.