Articles in this section

My wireless devices suddenly lose connection.

Brenda
Updated

Problem

Your wireless devices suddenly lose connection to the Internet while connected to Wyze Mesh Router. 

Troubleshooting

  1. Make sure the driver of your client devices is up to date. 
  2. Check if your device is currently being blocked in the Wyze app.
    1. In the Wyze app, tap on the root mesh router. 
    2. Tap on your device in the list. 
    3. Scroll to check if Wi-Fi access is blocked.
  3. Double-check where the mesh router is placed.
    • Make sure the router is placed in an open area, centrally placed in your home. It should be on a flat surface or table top (not on the floor or between furnitures) and away from large electronic devices (TV, speakers).
  4. Reboot your wireless device.
  5. If you still have issues, reach out to Wyze Support for more help.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.