Articles in this section

I get a "Your Connection Is Not Private" message when accessing the local UI.

Brenda
Updated

Problem

When you visit wyzerouter.com or node1.wyzerouter.com, you're prompted with a "Your connection is Not Private" message. 

Troubleshooting

Wyze Mesh Router's local UI has a self assigned SSL certificate. It is safe to proceed with accessing the page by clicking "Advanced", then “Proceed to visit”.

If your browser does not have the “Proceed to visit” option when you click “Advanced”, then you must type “thisisunsafe” on your Chrome or Microsoft Edge browser to bypass the message. Click anywhere on the empty space of the page and type thisisunsafe without pressing the spacebar or backspace on the keyboard. The browser should send you to the local UI after you type the word correctly.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.