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Wyze Video Doorbell Pro Setup Troubleshooting

Brenda
Updated

Problem

While setting up your Wyze Video Doorbell Pro, it does not connect to Wi-Fi / Bluetooth or otherwise fails during setup.

Troubleshooting

  1. Confirm your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
  2. Make sure the doorbell is powered on.
    • Press and hold the Reset button on the back of the doorbell for 3-5 seconds until "power on" prompts. 
  3. Make sure the doorbell is fully charged.
  4. Factory reset Wyze Video Doorbell Pro and Wyze Chime Pro.
    1. Send an app log from your doorbell's Settings > Wyze Support > Submit a Log.
    2. Press and hold the reset button on the side of the chime for 3-5 seconds until "reset successfully" prompts.
    3. Set up your doorbell and chime as new.

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