My Wyze Video Doorbell Pro's livestream or event videos are blurry or hazy

Problem

When viewing the livestream or an event video, the doorbell's image is blurry, hazy, or otherwise poor quality.

Troubleshooting

1. Confirm your Wyze app and firmware are up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app and firmware version to the latest app version listed on our Release Notes & Firmware page.
      1. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
      2. If your doorbell's firmware is out of date, go to Account > Firmware Update to update your Wyze Video Doorbell Pro.
2. Force close the Wyze app, then restart it.
3. Check the signal strength for both Wyze Video Doorbell Pro and Wyze Chime Pro.
   • Go to your doorbell's Settings > Device Info.
4. Power cycle both the doorbell and chime.
   1. How to power cycle:
      1. Wyze Video Doorbell Pro: Press and hold the Reset button on the back of the Video Doorbell Pro for 3-5 seconds until the user hears the “power off” voice prompt. 

         1. The LED should not be on.

         2.  Press and hold the Reset button for another 3-5 seconds until you hear the “power on” voice prompt.

         3. If the doorbell is hardwired, switch the breaker off then back on to power-cycle.

      2. Wyze Chime Pro: Unplug the chime from the power outlet for 5-10 seconds, then plug it back in. 

         1. The LED should start flashing red then blue, then a "Bluetooth connected" will prompt.

         2. The LED should turn solid blue once fully connected, then a "Connection completed" will prompt. 

5. Factory reset Wyze Video Doorbell Pro and Wyze Chime Pro.
   1. Send an app log from your doorbell's Settings > Wyze Support > Submit a Log.
   2. Press and hold the reset button on the side of the chime for 3-5 seconds until "reset successfully" prompts.
   3. Set up your doorbell and chime as new.