I'm not receiving event notifications from my Wyze Video Doorbell Pro

Problem

You aren't receiving notifications from your doorbell when an event is recorded, or when the doorbell button is pressed.

Troubleshooting

1. Confirm your Wyze app and firmware are up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app and firmware version to the latest app version listed on our Release Notes & Firmware page.
      1. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
      2. If your doorbell's firmware is out of date, go to Account > Firmware Update to update your Wyze Video Doorbell Pro.
2. Make sure your doorbell is set to record events when motion is happening or the doorbell is pressed.
   1. Go to your doorbell's Settings > Event Recording.
   2. There are 2 options for event recording that can be enabled:
      1. Is Pressed: when the doorbell is pressed
      2. All Motion: when the doorbell detects any motions
3. Check the signal strength for both Wyze Video Doorbell Pro and Wyze Chime Pro.
   • Go to your doorbell's Settings > Device Info.
4. Check that your device notifications are enabled:
   • Go to your doorbell's Settings > Notifications.
5. Check that Push notifications are enabled:
   • In the Wyze app, go to the Account tab > Notifications > Push Notifications.
6. Make sure your phone or table allows notifications from the Wyze app.
   • If this is disabled in your phone or tablet's notification settings, you will not receive any notifications from the Wyze app.