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My Wyze Video Doorbell Pro is not charging

Problem

The status light on your Wyze Video Doorbell Pro doesn't turn solid when plugged into the charger. The battery level doesn't change after charging for 4 hours.

Troubleshooting

  1. If you have already set up your doorbell and chime in the Wyze app, confirm that the firmware is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app and firmware version to the latest app version listed on our Release Notes & Firmware page.
      • If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
      • If your doorbell's firmware is out of date, go to Account > Firmware Update to update your Wyze Video Doorbell Pro.
  2. Try charging with an alternate charging adapter.
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