Problem
Your Wyze Video Doorbell Pro is showing as offline in the Wyze app, loads slowly, or disconnects frequently.
Troubleshooting
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Confirm that your Wyze app is up to date.
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In your Wyze app, navigate to the Account tab > tap About.
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Your current app version will be listed beneath the Wyze logo.
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Compare your app version to the latest app version listed on our Release Notes & Firmware page.
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If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
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If possible, check that your Wyze Video Doorbell Pro’s firmware is up to date.
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You can check this by going to the Account tab > Firmware Update.
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If there is an update available for the doorbell, please move forward with updating it.
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Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.
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Make sure that it is set to Always or While Using the App.
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For iOS users, make sure that Precise Location is turned on.
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Confirm that your Wyze Video Doorbell Pro is fully charged and powered on.
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If battery-powered, press and hold the Reset button on the back of the doorbell for 3-5 seconds until you hear the “power on” voice prompt.
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If hardwired, verify that the doorbell is receiving 16-24V 10VA power.
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Force close the Wyze app.
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Reboot the router.
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Ensure Wyze Video Doorbell Pro has a good signal strength.
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You can check this in the Wyze app by going to the doorbell’s settings > Device Info > Signal Strength.
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If it has 2 bars or less, try moving Wyze Chime Pro to an outlet closer to the doorbell as multiple walls and floors made of concrete, brick, or metal can weaken the signal strength.
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Power cycle both your Wyze Video Doorbell Pro and your Wyze Chime Pro.
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To power cycle the doorbell, press and hold the Reset button on the back of the doorbell for 3-5 seconds until you hear the “power off” voice prompt and the status light turns off. Wait 10 seconds, then press and hold the Reset button to turn it back on.
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Note: If your doorbell is hardwired, you can power cycle it by turning the breaker off and on.
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To power cycle the chime, unplug it from power for 5-10 seconds and then plug it back in.
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Factory reset Wyze Chime Pro.
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Press and hold the Reset button on the side of your Wyze Chime Pro for 3-5 seconds.
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Once the status light flashes yellow, set up your Wyze Chime Pro and Wyze Video Doorbell Pro like new.
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