My Wyze Video Doorbell Pro's audio quality is poor or distorted

Problem

You're experiencing poor audio quality from your Wyze Video Doorbell Pro. Sound is distorted, staticky, or silent.

Troubleshooting

1. Confirm your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 
2. Confirm your Wyze Video Doorbell Pro's firmware is up to date.
3. Go to the doorbell's livestream and toggle the microphone on/off.
4. If you can hear audio in the livestream but not event recordings, check that Record Sound is toggled on.
   1. Go to your doorbell's Settings > Advanced Settings > Record Sound. 
5. Power cycle both the doorbell and chime.
   1. To power cycle:
      1. Wyze Video Doorbell Pro: Press and hold the Reset button on the back of the Video Doorbell Pro for 3-5 seconds until the user hears the “power off” voice prompt. 

         1. The LED should not be on.

         2.  Press and hold the Reset button for another 3-5 seconds until you hear the “power on” voice prompt.

         3. If the doorbell is hardwired, switch the breaker off then back on to power-cycle.

      2. Wyze Chime Pro: Unplug the chime from the power outlet for 5-10 seconds, then plug it back in. 

         1. The LED should start flashing red then blue, then a "Bluetooth connected" will prompt.

         2. The LED should turn solid blue once fully connected, then a "Connection completed" will prompt. 

6. Reset Wyze Video Doorbell Pro and Wyze Chime Pro.
   1. Send an app log from your doorbell's Settings > Wyze Support > Submit a Log.
   2. Press and hold the reset button on the side of the chime for 3-5 seconds until "reset successfully" prompts.
   3. Set up your doorbell and chime as new.