My Wyze Duo Cam Doorbell has poor audio quality.

Problem

You get poor audio quality when speaking through your Wyze Duo Cam Doorbell or in recorded Events.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that your Wyze Duo Cam Doorbell’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the doorbell, please move forward with updating it.
3. Ensure there is nothing impairing the doorbell’s microphone or speaker. 
   1. Remove any plastic film/cover on the microphone or speaker. 
   2. Gently blow on or wipe the microphone or speaker with a soft cloth to remove any dust or debris. 
4. Verify that audio is enabled in the doorbell’s live stream.  
   1. Navigate to the doorbell’s live stream. 
   2. Tap the live stream then tap the speaker icon to toggle the sound off/on. 
5. Ensure Record Sound is enabled. 
   1. Navigate to the doorbell’s settings > Advanced Settings. 
   2. Toggle on Record Sound.  
   3. When viewing recordings, ensure the video sound is not muted. 
6. Ensure that Wyze Duo Cam Doorbell has a good signal strength. 
   1. You can check this in the Wyze app by going to the doorbell’s settings > Device Info > Signal Strength. 
   2. If it has 2 bars or less, try moving the router closer to the doorbell. 
7. If you’re experiencing poor audio when using the 2-way audio feature, lower the live streams resolutions. 
8. Force close the Wyze app. 
9. Increase the volume on your phone/tablet. 
10. Test the audio on a different phone/tablet or try switching to mobile data, if possible. 
11. Restart Wyze Duo Cam Doorbell. 
    1. Navigate to the doorbell’s settings > Restart Camera > tap Restart. 
12. Power cycle Wyze Duo Cam Doorbell. 
    • If battery-powered: Remove the battery pack completely for 10 seconds, then place it back into the doorbell, ensuring it is seated firmly. 
    • If hardwired: Flip the breaker that is powering the doorbell to the off position, wait 10 full seconds, then flip the breaker back to the on position. 
13. Factory reset Wyze Duo Cam Doorbell. 
    1. Remove any microSD card inserted into the doorbell. 
    2. Press and hold the RESET button on the back of the doorbell for 5 seconds or until the voice prompt sounds. 
       • To access the RESET button, you will need to use the doorbell detaching pin to remove the back plate from the doorbell. 
    3. Once the status light is flashing red, set up the doorbell like new.