My Wyze Duo Cam Doorbell has poor image quality.

Problem

Your Wyze Duo Cam Doorbell's live stream is discolored, there is a purple or pink tint to the picture, lines in the image, or you are experiencing generally poor image quality.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo. 
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that your Wyze Duo Cam Doorbell’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the doorbell, please move forward with updating it.
3. Ensure there is nothing impairing the doorbell’s lenses. 
   1. Remove any plastic film/cover on the lenses. 
   2. Gently wipe the lenses with a soft cloth to remove any dust or debris. 
   3. If there is a third-party cover on the device, please remove it. 
4. Cycle through Night Vision Mode.  
   1. Navigate to the doorbell’s settings > Advanced Settings. 
   2. Cycle through Auto, On, and Off. 
5. Restart Wyze Duo Cam Doorbell. 
   1. Navigate to the doorbell’s settings > Restart Camera > tap Restart. 
6. Power cycle Wyze Duo Cam Doorbell. 
   • If battery-powered: Remove the battery pack completely for 10 seconds, then place it back into the doorbell, ensuring it is seated firmly. 
   • If hardwired: Flip the breaker that is powering the doorbell to the off position, wait 10 full seconds, then flip the breaker back to the on position. 
7. Factory reset Wyze Duo Cam Doorbell. 
   1. Remove any microSD card inserted into the doorbell. 
   2. Press and hold the RESET button on the back of the doorbell for 5 seconds or until the voice prompt sounds. 
      • To access the RESET button, you will need to use the doorbell detaching pin to remove the back plate from the doorbell. 
   3. Once the status light is flashing red, set up the doorbell like new.