Articles in this section

How do I factory reset Wyze Duo Cam Doorbell?

To factory reset Wyze Duo Cam Doorbell:

  1. Remove any microSD card inserted into the camera.
  2. With the camera powered on, press and hold the RESET button on the back of the doorbell for 5 seconds or until the voice prompt sounds.
    • To access the RESET button, you will need to use the doorbell detaching pin to remove the back plate from the doorbell.
  3. Once the status light starts flashing red, set up the camera like new by following along in the app or check out our Wyze Duo Cam Doorbell Setup Guide.

Note: If you’re troubleshooting issues with your Wyze Duo Cam Doorbell, be sure to submit a log before performing a factory reset.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.