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My Wyze Scale Ultra’s battery level is incorrect.

Olivia
Updated

Problem

The battery life on my Wyze Scale Ultra seems lower or higher than it should be.

Troubleshooting

  1. Confirm that your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo.
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. If possible, check that your Wyze Scale Ultra’s firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the scale, please move forward with updating it.
  3. Force close the Wyze app.
  4. Power cycle Wyze Scale Ultra.
    1. Remove the batteries from the scale for 10 seconds, then reinstall them.
  5. Factory reset Wyze Scale Ultra.
    1. On the back of the scale, in the battery compartment, find the UNIT button.
    2. Press and hold the button for 3 seconds until the TFT display shows "Clear".
    3. Set up your Wyze Scale Ultra as new. 

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