My Wyze Scale Ultra is not showing the correct weight.

Problem

The scale isn’t showing the correct weight.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that your Wyze Scale Ultra’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the scale, please move forward with updating it.
3. Ensure you are measuring correctly.
   1. Place the scale on a hard, flat surface.
   2. Step on the scale barefoot, without your knees touching.
   3. Make sure your feet are not too dry or damp as this may result in incorrect or no measurements.
   4. Remain on the scale until the measurement is complete.
4. Step on the scale to activate it, then step off and let it return to 0.0 lb.
5. Verify that the scale is syncing with the Wyze app. 
   1. Open the Wyze app and select Wyze Scale Ultra.
   2. Step on the scale to activate it. 
   3. Ensure Connected displays in the app and the BluetoothⓇ symbol appears in the upper-left corner of the scale’s screen.
6. Turn BluetoothⓇ off, then turn it back on in your mobile device's settings.
7. Wipe the surface of the scale with a damp cloth to ensure proper contact.
8. Power cycle Wyze Scale Ultra.
   1. Remove the batteries for 10 seconds, then reinstall them.
9. Factory reset Wyze Scale Ultra.
   1. On the back of the scale, in the battery compartment, find the UNIT button.
   2. Press and hold the button for 3 seconds until the scale display shows “Clear”.
   3. Set up the scale as new.