My Wyze Scale Ultra is not syncing with the Wyze app.

Problem

Wyze Scale Ultra shows your weight on the screen, but the BluetoothⓇ symbol and other measurements are not displayed in the Wyze app.

Troubleshooting

1. Confirm that your Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that your Wyze Scale Ultra’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the scale, please move forward with updating it.
3. Ensure your Wyze Scale Ultra is not currently connected to another device.
   • Wyze Scale Ultra can only be paired with one device at a time.
4. Force close the Wyze app.
5. Toggle BluetoothⓇ off on your mobile device, then turn it back on.
6. Power cycle your mobile device.
7. Power cycle Wyze Scale Ultra.
   1. Remove the batteries from the scale for 10 seconds, then reinstall them.
8. Verify the scale is syncing with the Wyze app.
   1. Open the Wyze app and select Wyze Scale Ultra.
   2. Step on the scale to activate it.
   3. Ensure Connected displays in the app and the BluetoothⓇ symbol appears in the upper-left corner of the scale’s screen.
9. Check for unclaimed data.
   1. In the Wyze app, select Wyze Scale Ultra.
   2. If there is unclaimed data, there will be a “You have unclaimed data.” message at the top of the screen.
   3. If so, tap the message to assign the unclaimed data to the correct users and tap Claim once done.
10. Factory reset Wyze Scale Ultra.
    1. On the back of the scale, in the battery compartment, locate the UNIT button.
    2. Press and hold the button for 3 seconds until the scale display shows “Clear”.
    3. Set up the scale as new.