Problem
Your body composition measurements aren’t syncing to the Wyze app while it is closed.
Troubleshooting
- Confirm that your Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
- If possible, check that your Wyze Scale Ultra’s firmware is up to date.
- You can check this by going to the Account tab > Firmware Update.
- If there is an update available for the scale, please move forward with updating it.
- Check your BluetoothⓇ settings.
- Ensure BluetoothⓇ is enabled for the Wyze app in your mobile device’s settings.
- Unpair any unused BluetoothⓇ devices from your mobile device.
- Toggle BluetoothⓇ off, then back on.
- Verify that Location Permissions for the Wyze app are enabled in your device’s settings.
- Ensure it is set it to Always or While Using the App.
- For iOS users, also confirm that Precise Location is turned on.
- Step on the scale to activate it, then step off and let it return to 0.0 lb.
- Verify the scale is syncing with the Wyze app.
- Open the Wyze app and select Wyze Scale Ultra.
- Step on the scale to activate it.
- Ensure Connected displays in the app and the BluetoothⓇ symbol appears in the upper-left corner of the scale’s screen.
- Check for unclaimed data.
- In the Wyze app, select Wyze Scale Ultra.
- If there is unclaimed data, there will be a “You have unclaimed data.” message at the top of the screen.
- If so, tap the message to assign the unclaimed data to the correct users and tap Claim once done.
- Make sure the correct user profile is selected in the Wyze app when measuring.
- Verify that your personal information (i.e. body type, year of birth, etc.) is correct in the Wyze app.
- In the Wyze app, go to Wyze Scale Ultra’s settings > Users.
- Ensure Only Measure with App Open is not enabled.
- Power cycle Wyze Scale Ultra:
- Remove the batteries for 10 seconds, then reinstall them.
- Factory reset Wyze Scale Ultra.
- On the back of the scale, in the battery compartment, find the UNIT button.
- Press and hold the button for 3 seconds until the scale display shows "Clear".
- Set up your Wyze Scale Ultra as new.