What is the difference between a log submission and a support ticket?

Brenda

Updated January 27, 2025 18:15

A log sends diagnostic info to our engineers, while a support ticket sends a message to our support agents so we can get back to you!

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Sent using the Submit a Log form in the Wyze app.
Includes diagnostic logs and technical information from the Wyze app and your device.
Goes to our engineers for review, if needed.
Does not receive a response.
Does not go to our support team.
Cannot be reviewed or managed by our support team.

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Created at support.wyze.com or in the Wyze app using our chatbot.
Includes your detailed email, chat, or phone call transcript with your support issue.
Goes directly to our support team for review and management.
You will receive a response ASAP from one of our agents.
Check your spam and junk folders if you haven't heard from us.

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