If you are having connectivity or setup issues that cannot be resolved through troubleshooting and you have an ASUS router, check that "Smart Connect" is disabled by following these steps:
1. Log into your ASUS router by typing router.asus.com into your address bar and entering your username and password. If you're not sure what this is, check your router's label or reach out to your Internet Service Provider (ISP)
2. Click on "Wireless"
3. Near the top of the page, toggle "Smart Connect" off
4. Click "Apply" and then reboot your router by clicking on "Reboot" at the top of the page