Wyze app login screen not loading

If the login screen is not loading or getting stuck on the Wyze logo splash screen, this is a sign that the login server is unable to be reached. This is often accompanied by a brief popup error stating that no internet connection has been detected. 

Here are some troubleshooting steps you can do to try and connect to the internet from your mobile device. 

  1. Try to reboot your phone as this will refresh your network connection.
    • To reboot your phone, turn the phone all the way off and then turn the phone back on.

  2. If the above step fails, make sure that you're on a stable internet connection. If possible, try switching networks (WiFi to LTE or LTE to WiFi). This will help to identify whether a specific network is the cause of the problem.


Have more questions? Submit a request
Still need help?
Contact Us