If the login screen is not loading or getting stuck on the Wyze logo splash screen, this is a sign that the login server is unable to be reached. This is often accompanied by a brief popup error stating that no internet connection has been detected.
Here are some troubleshooting steps you can do to try and connect to the internet from your mobile device.
- Try to reboot your phone as this will refresh your network connection.
- To reboot your phone, turn the phone all the way off and then turn the phone back on.
- To reboot your phone, turn the phone all the way off and then turn the phone back on.
- If the above step fails, make sure that you're on a stable internet connection. If possible, try switching networks (WiFi to LTE or LTE to WiFi). This will help to identify whether a specific network is the cause of the problem.