If your camera gives you an error code, there is likely an issue with connectivity. The table below tells you what each error code means. This can help you track down why there is a connection error.
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Error Code
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Our troubleshooting message
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-90
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Device is offline (error code 90)
Please check your internet connection or power cycle the camera.
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-42
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Connection failed (error code 42)
Please connect your mobile device to a different network or try again.
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-20011
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Connection has timed out (error code 20011)
Please try again.
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-60
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Server not responding (error code 60)
Please make sure your internet is stable.
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-41
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Network is unreachable (error code 41)
Please check network settings.
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-10003.7
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Authentication failed (error code 10003.7)
Please try again.
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10003
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Authentication failed (error code 10003)
Please try again.
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20002
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Connection failed (error code 20002)
Please force close the app and try again
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27 (iOS only)
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The connection has timed out (error code 27)
Please connect your mobile device to a different network or try again.
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|
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0 (iOS only)
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Connection failed (error code 0)
Please connect your mobile device to a different network or try again.
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-2
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Connection failed (error code 2)
Please check your network connection.
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-3001 (Android Only)
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The video file can't be played.
Sound events will not be affected and AI events won't be affected.
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All other error codes
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Connection failed
Please try: 1. Force close app and retry 2. Power cycle the camera
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