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I can’t download or view timelapse videos.

To view a timelapse video, you must first download the video to your phone or tablet. Because of the large file size, your phone or tablet must be on the same Wi-Fi network as your camera so that the transfer can happen via Wi-Fi.

To check Wyze Cam's connection to the Wi-Fi network:

  1. Open the Wyze app from your smartphone or tablet. 
  2. From the Wyze app, tap on your Wyze Cam.
  3. Tap the settings icon SettingsGear.pngon the top right to enter into the camera's settings . 
  4. Navigate down and select the Device Info.
  5. Under Network you will see the name of the Wi-Fi network that the Wyze Cam is connected to. 
  6. Write down or remember the network name.

To check your phone or tablet's Wi-Fi settings:

Now you will want to check what Wi-Fi your smartphone or tablet is connected to. 

Download Timelapse

After putting your phone or tablet on the same Wi-Fi network as your camera, navigate to the camera’s live stream. In the toolbar, slide it to the left until you see Album. Then tap the arrow icon on the timelapse video to download to your account. You can then use the Share iconShare_Small.png to save the video on your phone's album or send the file somewhere else.

 

If you cannot tap to download or see the timelapse video in your album, make sure you have granted the Wyze app permission. You can change the permissions for your phone or tablet’s photo gallery in your device’s settings in order to grant permission to the Wyze app to download and view your timelapse.

 

Please note that there is a 2GB size limit for timelapse videos.

Download the file with the microSD card:

You can also remove the microSD card from your camera and view or download the video on a computer.

microSD.png

 

 

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