Camera is not connecting to the network

Problem

Your Wyze Cam is having trouble connecting to your WiFi network. It's timing out during setup.

Basic Troubleshooting

1. Check that your phone or tablet is on a 2.4G Hz network.
   1. On iOS: In the Settings app, tap Wi-Fi to see your network name.
   2. On Android: In the Settings app, tap  Wireless & networks or Connections to see your network name.
      • Depending on your device, these options may be different. 
   3. If you only see one network that belongs to you, it should be a 2.4 GHz network.
   4. If you see two or more networks that belong to you, select the one that does not include the following: 5, 5G, 5GHz, 5g. If it has "5" in the name, do not connect to it.
2. Forget all Wi-Fi networks, restart your phone/tablet, then reconnect to your 2.4 GHz network.
   • On iOS: In the Settings app, tap General > Reset > Reset Network Settings.
   • On Android: In the Settings app, tap General management or System, tap Reset or Reset Options > Reset Network Settings. Confirm the reset.
     
3. Power cycle your Wyze Cam.
   • Unplug your camera from the power outlet, wait 5-10 seconds, then plug it back into power.
4. Force close the Wyze app, then open it again. 
   • How to force close an app on iOS
   • How to force close an app on Android

Advanced Troubleshooting

You've tried the steps above, but you're still unable to connect the Wyze Cam to your 2.4GHz network. The next steps involve logging into your router, and checking your settings more closely.

Don't know how to log into your router? Check out: How to Log In to Your Router.

1. Make sure your Wi-Fi password is not the same as your Wyze app password.
   • Also, check that your password is correct. Your password is case sensitive.
2. Check for a space at the beginning or end of your Wi-Fi password.
   • Example: " mypassword" or "mypassword "
3. Check for a space at the beginning or end of your Wi-Fi name.
   • Example: " myWiFi" or "myWiFi "
4. Check that you're using a WPA/WPA2 encryption type for the router.
   • Find this on the ISP label on the back of your router.

If you continue to experience issues connecting your camera to your network, please reach out to our support team so we can troubleshoot further.