If a firmware update fails, the first thing you can try is to power cycle the camera to make sure that it's not the initialization of the firmware that failed. When the camera comes back online, check out the firmware version. To do this, go to the Account tab and tap Firmware Update. From here, you will be able to see if you have the newest version.
If it is not the latest version, try to update the firmware for the individual device or use the bulk upgrade option at the top. If the upgrade continues to fail, try these troubleshooting steps:
- Power cycle the camera (unplug it, wait 3 seconds, and plug it back in).
- If you have a microSD card in your camera, remove it and attempt updating it again.
- If this fails again, or you don't have a microSD card, try moving your camera closer to the router for the update.
- Optional: The last step would be to manually flash the firmware (requires a microSD card). Follow our step by step guide for firmware flashing.