Articles in this section

Poor Image Quality

Problem

Your Wyze Cam or Wyze Cam Pan has a poor image in the Live Stream. It's blurry, grainy, tinted, or isn't showing the way you expect it to.

Troubleshooting Steps:

  1. Check the lens for protective lens film.
    • You may have left this on when unboxing your camera.
  2. Check for a firmware update.
    1. In the Wyze app, tap Account > Firmware Update.
    2. If you see Update next to your camera, tap Update.
  3. Test your Night Vision settings.
    1. In the Wyze app, tap on the Wyze Cam having issues.
    2. Allow the Live Stream to connect.
    3. Tap the Night Vision options to cycle through AutoNVAuto.png, OnNVOn.png, and OffNVOff.png.

If you're still having issues after trying troubleshooting steps above, please provide a screenshot to our Wyze Wizards for additional support.

Was this article helpful?
156 out of 604 found this helpful

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.