Submit a Log

Log files help us gather information about your device to help with troubleshooting. Follow these steps to submit a log.

  1. In the Wyze app, tap Account > Wyze Support > Submit a Log.
  2. Select your product family.
  3. Fill out the form.
  4. Make sure you select Send log files so that it sends the logs with the request.
  5. Tap the Submit button when you are ready to submit the report.
Note: If you are submitting the log file for an already existing ticket, add the ticket number to the subject name. If you know your agent's name, you can add it under the Agent name (optional).
Have more questions? Submit a request
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