Log files help us gather information about your device to help with troubleshooting. Follow these steps to submit a log.
- Please reproduce the issue, if possible.
- In the Wyze app, go to Account > Wyze Support > Submit a Log.
- Select the affected device or service then select the relevant issue category.
- Enter any relevant details or associated support ticket numbers in the Details section. You can also tap the + plus icon to add any relevant pictures or videos.
- Make sure the Send log files option is checked to ensure the logs are included.
- Tap Submit.
You can also submit a log through individual devices by going to the device’s settings > Wyze Support > Submit a Log.
Note: App logs are sent directly to our engineering team to use toward improving future app and firmware releases and will not receive a reply. These logs cannot be accessed or followed by our support team.