We recommend being physically present with the camera when troubleshooting for the best results. None of the troubleshooting on this page should be treated as a guaranteed fix for any trouble the camera may experience while you're away.
- If your phone or tablet has Battery Saver settings enabled, please turn them off or add the Wyze app as an exception, and test the connection again.
- If the connection still fails, try rebooting your phone or tablet, then clearing the Wyze app’s cache.
- Failing both of the previous troubleshooting methods, try restarting the camera by going to the camera’s settings and pressing “Restart Device”.
- Some (not all) ISPs have the ability to reboot your modem remotely. If they're able to, doing so will give your Wyze Cams a chance to reconnect when the WiFi comes back online. Just like the rest of the troubleshooting on this page, this isn't a guaranteed solution, however.