Wyze Palm Lock Connectivity Troubleshooting

Confirm that the Wyze app is up to date. 

1. In your Wyze app, navigate to the Account tab > tap About.    

2. Your current app version will be listed beneath the Wyze logo.

3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.

4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

If possible, check that Wyze Palm Lock’s firmware is up to date. 

1. You can check this by going to the Account tab > Firmware Update.   

2. If there is an update available for the lock, please move forward with updating it.

Tap the keypad display to check if it lights up.

1. If not, refer to My Wyze Palm Lock won’t turn on. 

Ensure that Bluetooth® is enabled for the Wyze app in the phone/tablet settings. 

1. Toggle Bluetooth® off/on.

Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings. 

1. Make sure that it is set to Always or While Using the App. 

2. If you're an iOS user, make sure that Precise Location is turned on. 

Make sure the main battery pack is fully charged. 

• If not charging, refer to My Wyze Palm Lock won't charge. 

Ensure Wyze Palm Lock has good signal strength. 

1. You can check this in the Wyze app by going to the lock’s settings > Device Info > Signal Strength. 

2. If it has 2 bars or less, try moving the router closer to the lock. 

Reboot the router. 

Re-bind the network. 

1. Navigate to the lock’s settings > Device Info. 

2. Tap Network, then follow the in-app prompts to refresh the Wi-Fi connection. 

3. Note: Make sure the selected network is the same 2.4 GHz Wi-Fi network that the phone/tablet is connected to. 

Power cycle Wyze Palm Lock. 

1. Remove the main battery pack completely for 10 seconds, then place it back into the lock, ensuring it is seated firmly. 

Factory reset Wyze Palm Lock. 

1. Remove the cover on the interior assembly by pressing in and up on the top portion of the interior assembly.

2. Press and hold the reset button for 8 seconds until the status light begins pulsing red. 

3. Once the status light starts pulsing red, set up the lock as new.