I’m not receiving the correct number of notifications for my Wyze Palm Lock.

Problem

Your Wyze Palm Lock is sending you too many or too few notifications or alarms. 

Troubleshooting

1. Confirm that the Wyze app is up to date.  
   1. In your Wyze app, navigate to the Account tab > tap About.    
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.    
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that Wyze Palm Lock’s firmware is up to date.  
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for the lock, please move forward with updating it.
3. If receiving too few notifications, ensure that Notifications are set correctly.
   1. For Wyze Palm Lock:
   2. In the lock’s settings, tap Notifications.
   3. Toggle Device Notifications off/on.
      • The toggle will be green when enabled.
   4. Under Notify Me When, select the desired notifications.
      • Door is Locked – Receive a notification when the door is locked via any method (app, palm, key, Auto-Lock, etc.).
      • Door is Unlocked – Receive a notification when the door is unlocked via any method (app, palm, key, etc.).
      • Door is Open – Receive a notification when the door is opened.
        • If Wyze app notifications are silenced or disabled in the phone/tablet settings, but this setting is enabled, the local alarm will still occur.
      • For More Than – Receive a notification when the door is left open for longer than a set amount of time between 15 seconds and 59 minutes.
        • This option is only available when Door is Open is enabled.
   5. Note: Even if Device Notifications are disabled, the following critical warning notifications cannot be turned off.
      • Lock jammed
      • Failed to lock
      • Failed to unlock
      • Calibration warning
      • Device offline
      • Battery low warning
      • Failed entry lockout
   6. For the Wyze app:    
      1. Navigate to the Home tab of the Wyze app.    
      2. Tap Account > Notifications > Push Notifications.    
      3. Toggle on Push Notifications.  
   7. For the mobile device:    
      1. Navigate to the device’s settings.
      2. Enable notifications for the Wyze app.
   8. If receiving too many notifications, disable the above options as desired.
4. Adjust the Volume settings.
   1. In the lock’s settings, tap Volume.
   2. Under Status and Operation, adjust the slider bar to the desired volume.
   3. Under Alarm, adjust the slide bar to the desired volume.
      • For mandatory alarms, they can be silenced (but not disabled) by lowering the volume to 0, but we do not recommend it.
5. Verify that there are no Automations set up that could be causing interference.      
   1. Navigate to the Home tab of the Wyze app, tap Automations.    
   2. Note: We recommend deleting any Automations and then adding them back one by one while testing.  
6. Restart Wyze Palm Lock.  
   1. Navigate to the device’s settings > Restart Device > Restart.
7. Factory reset Wyze Palm Lock.
   1. Remove the cover on the interior assembly by pressing in and up on the top portion of the interior assembly.
   2. Press and hold the reset button for 8 seconds until the status light begins pulsing red.
   3. Once the status light starts pulsing red, set up the lock as new.