Problem
Your Wyze Palm Lock fails to update the Wi-Fi network it is connected to.
Troubleshooting
- Confirm that the Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
- If possible, check that Wyze Palm Lock’s firmware is up to date.
- You can check this by going to the Account tab > Firmware Update.
- If there is an update available for the lock, please move forward with updating it.
- Ensure that Bluetooth® is enabled for the Wyze app in the phone/tablet settings.
- Toggle Bluetooth® off/on.
- Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.
- Make sure that it is set to Always or While Using the App.
- For iOS users, make sure that Precise Location is turned on.
- Ensure Wyze Palm Lock has good signal strength.
- You can check this in the Wyze app by going to the lock’s settings > Device Info > Signal Strength.
- If it has 2 bars or less, try moving the router closer to the lock.
- Reboot the router.
- Ensure the steps are being followed in How do I change the Wi-Fi for my Wyze Palm Lock?
- Be sure to press the reset button 3 times. (Ideally, this should be done quickly, within 3 seconds.)
- Restart Wyze Palm Lock.
- Navigate to the device’s settings > Restart Device > Restart.
- Factory reset Wyze Palm Lock.
- Remove the cover on the interior assembly by pressing in and up on the top portion of the interior assembly.
- Press and hold the reset button for 8 seconds until the status light begins pulsing red.
- Once the status light starts pulsing red, set up the lock as new, using the new Wi-Fi during the setup process.