Lock After Hours is not working for my Wyze Palm Lock.

Problem

Your Wyze Palm Lock is not automatically locking at the time you have set in the Wyze app. 

Troubleshooting

1. Confirm that the Wyze app is up to date.  
   1. In your Wyze app, navigate to the Account tab > tap About.    
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.    
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that Wyze Palm Lock’s firmware is up to date.  
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for the lock, please move forward with updating it.
3. Ensure that Bluetooth® is enabled for the Wyze app in the phone/tablet settings.
   1. Toggle Bluetooth® off/on.
4. Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.
   1. Make sure that it is set to Always or While Using the App.
   2. For iOS users, make sure that Precise Location is turned on.
5. Ensure Wyze Palm Lock has good signal strength.
   1. You can check this in the Wyze app by going to the lock’s settings > Device Info > Signal Strength.
   2. If it has 2 bars or less, try moving the router closer to the lock.
6. Ensure that the Lock After Hours settings are set correctly.
   1. In the lock’s settings, tap Lock After Hours.
   2. Toggle Lock After Hours off/on.
      • The toggle will be green when enabled.
   3. Verify the schedule is set to the preferred timeframe.
      1. Set a different schedule to clear any stuck settings, then set it back to the preferred timeframe.
      2. Test the lock during the set timeframe.
7. Verify that there are no Automations set up that could be causing interference.    
   1. Navigate to the Home tab of the Wyze app, tap Automations.  
   2. Note: We recommend deleting any Automations and then adding them back one by one while testing.  
8. Recalibrate the lock.
   1. In the lock’s settings, tap Calibration.
   2. Follow the in-app steps to recalibrate the lock.
      • Be sure to proceed between steps only as directed by the lock’s voice prompts.
      • If there are issues recalibrating the lock, refer to My Wyze Palm Lock fails to calibrate.
9. Restart Wyze Palm Lock.  
   1. Navigate to the device’s settings > Restart Device > Restart.
10. Factory reset Wyze Palm Lock.
    1. Remove the cover on the interior assembly by pressing in and up on the top portion of the interior assembly.
    2. Press and hold the reset button for 8 seconds until the status light begins pulsing red.
    3. Once the status light starts pulsing red, set up the lock as new.