My Wyze Palm Lock fails to calibrate.

Problem

Your Wyze Palm Lock is having trouble calibrating, or you’ve received a calibration failed error. 

Troubleshooting

1. Confirm that the Wyze app is up to date.  
   1. In your Wyze app, navigate to the Account tab > tap About.    
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.    
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.

2. Check that the door is compatible and is the proper thickness by referring to Is my door compatible with Wyze Palm Lock?

   • Note: The proper door thickness is 1 3/8 - 2 1/8 in (35 - 55 mm).

3. Ensure that the steps listed in Wyze Palm Lock Calibration Guide are followed completely, as directed by the voice prompts. Critical steps include:
   • Close the door and lock it manually.
   • Unlock the door and open the door to the widest angle possible (at least 90°).
     • This step is critical for the lock’s gyroscope to accurately detect the door’s “open” position.
   • Close the door again and lock it again.
   • Note: Ensure the door and lock are not adjusted until directed by the voice prompts.
4. Verify that there is nothing blocking the deadbolt.
   1. Remove any debris from the dust box.
   2. Manually adjust Wyze Palm Lock’s thumb latch to check if there is any resistance or jamming. If there is resistance or jamming:
      1. Verify that the deadbolt is not hitting the cross bore.
      2. Check that the dust box is fully inserted into the door jam and that the deadbolt can be fully inserted into the dust box.
      3. Remove the lock’s internal assembly and check that the metal tailpiece (the middle pillar from the external assembly) is in the center of the bore hole.
      4. Ensure the two long screws are not blocking any part of the hole where the tailpiece is inserted.
5. If using the shorter screws, the door is likely a thinner door that is not a standard US door. If this is the case:
   • Do not push too hard when installing the screws on the interior assembly. This should ensure the interior assembly is not too tightly attached to the mounting plate in a way that may interfere with the lock.
   • Note: This will not affect the security of the lock since the mounting plate and exterior assembly are securely installed.
6. If the physical lock and deadbolt are working as expected, but the app continues to state that the calibration failed:
   1. Power cycle Wyze Palm Lock.
      1. Remove the main battery pack completely for 10 seconds, then place it back into the lock, ensuring it is seated firmly.
   2. Factory reset Wyze Palm Lock.
      1. Remove the cover on the interior assembly by pressing in and up on the top portion of the interior assembly.
      2. Press and hold the reset button for 8 seconds until the status light begins pulsing red.
      3. Once the status light starts pulsing red, set up the lock as new.