My Wyze Scale Ultra BodyScan’s screen isn’t showing the correct info.

Updated November 11, 2025 08:00

Problem

You are not seeing the information you wish to see on your scale’s built-in screen.

Confirm that your Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
If possible, check that your Wyze Scale Ultra BodyScan’s firmware is up to date.
1. You can check this by going to the Account tab > Firmware Update.
2. If there is an update available for the scale, please move forward with updating it.
Adjust the Screen Settings.
1. In the Wyze app, go to Wyze Scale Ultra BodyScan’s settings.
2. Tap Screen Settings.
3. Make sure the desired metrics are selected, then tap OK.
Power cycle Wyze Scale Ultra BodyScan.
1. Remove the batteries for 10 seconds, then reinstall them.
If still not showing the desired metrics, factory reset Wyze Scale Ultra BodyScan.
1. On the back of the scale in the battery compartment, find the UNIT button.
2. Press and hold it for 3 seconds until the scale’s display shows "Clear".
3. Set up the scale as new and readjust the screen settings.

Check if there are any ongoing issues on wyze.com & the Wyze app.

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