Problem
Wyze Scale Ultra BodyScan is not syncing with third-party integrations.
Troubleshooting
- Confirm that your Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
- If possible, check that your Wyze Scale Ultra BodyScan’s firmware is up to date.
- You can check this by going to the Account tab > Firmware Update.
- If there is an update available for the scale, please move forward with updating it.
- Verify that the third-party app is compatible with Wyze Scale Ultra BodyScan.
- Android - Wyze Scale Ultra BodyScan is compatible with Fitbit and Health Connect.
- iOS - Wyze Scale Ultra BodyScan is compatible with Fitbit and Health.
- Ensure the desired third-party app is functioning normally.
- Delete any integrations and set them up again.
- In the Wyze app, go to Wyze Scale Ultra BodyScan’s settings.
- Tap Authorize 3rd Party Apps.
- Select the integration, then tap Unauthorize.
- Re-enable the integration.
- Take another measurement and check if the data was added to the integration.