Problem
You’re unable to purchase a Wyze Service on the web or via in-app purchase.
Impacted Services:
- All Wyze Services
Note: Wyze Services are not compatible with Wyze Cam v1.
Troubleshooting
- Verify where the purchase of the subscription is being attempted.
- We recommend purchasing through wyze.com for the best experience.
- If purchasing through the Wyze app, confirm that the app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
- Ensure that the correct email is being used.
- The email being used to purchase the subscription should be the same email address used to sign into the Wyze account.
- Check that the payment method being used is entered correctly, completely, and is not expired.
- Try using a different browser or incognito browser for the purchase.
- If possible, try using a different payment method.