My events are only recording 12 seconds.

Problem

You’re getting events, but they are only 12 seconds.

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About.   
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.   
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app. 
2. Check that the camera’s firmware is up to date. 
   1. You can check this by going to the Account tab > Firmware Update.   
   2. If there is an update available for the doorbell, please move forward with updating it. 
3. Verify whether the event is a motion or sound event. 
   • Note: Sound events will only record for 12 seconds, even if you have a Wyze Service. 
4. Confirm which kind of camera is being used. 
   • Note: For battery-powered Wyze Cams, the recording length is set to 12 seconds by default to save battery life. Longer video events can be recorded by going to the camera's settings > Event Recording > adjust Maximum Video Length. 
5. Check if any Automations were used. 
   • Note: When you create an automation to "upload a short video to the cloud" after a trigger, that video will only be 12 seconds long. 
6. If possible, reset the services for the camera.  
   1. In the Wyze app, navigate to the camera’s settings > Reset Services > Reset. 
7. If possible, restart the camera. 
   1. In the Wyze app, navigate to the camera’s settings > Restart Camera > Restart.