I’m not getting AI events.

Updated July 30, 2026 20:26

Problem

You have a Wyze Service and are not getting AI events.

Impacted Services:

Confirm that the Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
Check that the camera’s firmware is up to date.
1. You can check this by going to the Account tab > Firmware Update.
2. If there is an update available for the doorbell, please move forward with updating it.
Check that the camera is connected and that the live stream can be viewed in the Wyze app.
Confirm that the camera has a Wyze Service and that the license is assigned to the correct device.
1. This can be found in the Wyze app by going to Account > Services.
2. Cam Plus Lite users will only have person events and no other AI detection.
Check that the correct Smart Motion setting is enabled for the camera and toggle the selections off and on.
1. In the Wyze app, go to the camera’s settings > Event Recording > Customize Recordings > toggle the Smart Motion options off and on.
If possible, restart the camera.
1. In the Wyze app, navigate to the camera's settings > Restart Camera > Restart.