I’m getting too many notifications.

Problem

You’re getting too many notifications from your camera.

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About.   
   2. Your current app version will be listed beneath the Wyze logo.   
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.   
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app. 
2. Check that the camera’s firmware is up to date. 
   1. You can check this by going to the Account tab > Firmware Update.   
   2. If there is an update available for the doorbell, please move forward with updating it. 
3. Adjust the camera is set to record correctly. 
   1. Navigate to the camera’s settings > Event Recording. 
   2. Adjust the types of recordings you wish to receive.  
4. Adjust the Detection Settings. 
   1. Navigate to the camera’s settings > Detection Settings. 
   2. Navigate to the camera’s settings > Detection Setting. 
   3. Under Motion Detection Sensitivity, adjust the slider bar. 
   4. Under Sound Detection Sensitivity, adjust the slider bar. 
   5. Tap Detection Zone and set a custom zone to only cover the area(s) you want. 
5. Ensure your notifications are set correctly. 
   1. Navigate to the camera’s settings > Notifications. 
   2. Adjust the types of notifications you wish to receive. 
   3. We recommend enabling AI detection to help with the amount of notifications.
6. Navigate to the Home tab of the Wyze app and tap Account. 
   1. Tap Notifications and adjust the types of notifications you wish to receive. 
7. For Cam Unlimited Pro users, follow the steps below: 
   1. Advise the user to turn the NBD (NoBigDeal) Filter on to help cut down on unwanted notifications. 
   2. Note: If Descriptive Alert is enabled for Wyze Cam v3 or Wyze Video Doorbell Pro, you will need to disable AI notification settings in the camera’s settings > Event Recording to prevent duplicate notifications.