AI Video Search Troubleshooting

Problem

Your AI Video Search results are inaccurate or are otherwise not working as expected.

Troubleshooting 

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About.   
   2. Your current app version will be listed beneath the Wyze logo.   
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.   
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app. 
2. Check that the camera’s firmware is up to date. 
   1. You can check this by going to the Account tab > Firmware Update.   
   2. If there is an update available for the doorbell, please move forward with updating it. 
3. Verify that the camera has a Cam Unlimited Pro license assigned to it. 
   1. In the Wyze app, navigate to the Account tab > Services. 
   2. Note: AI Video Search is only available for Cam Plus Unlimited Pro users. 
4. Check that the camera is enabled to record motion. 
   1. In the Wyze app, navigate to the camera’s settings > Event Recording > toggle on Motion. 
   2. If the entered search phrase doesn’t give the wanted result, try the following: 
      1. Using a simpler phrase, like "dog in yard" instead of "white doggo on grass”. 
      2. Searching for something more general, like "yard”. 
      3. Note: Only events recorded after upgrading to Cam Unlimited Pro will be searchable. 
5. If possible, reset the services for the camera.  
   1. In the Wyze app, navigate to the camera’s settings > Reset Services > Reset. 
6. If possible, restart the camera. 
   1. In the Wyze app, navigate to the camera’s settings > Restart Camera > Restart.