Descriptive Alert Troubleshooting

Updated July 30, 2026 20:18

Problem

Descriptive Alert is enabled, but you are still receiving normal notifications or the description is incorrect.

Notes:

While purchasing Cam Unlimited Pro, you'll be prompted in the Wyze app to give consent to the Descriptive Alert feature on my.wyze.com. If you do not give consent, you'll be prompted in the Wyze app to give consent. You must give consent in order to use Descriptive Alert.
By default, Descriptive Alert is turned off. When enabled, you will receive two notifications per Event. The first will be a standard detection notification and the second will be a detailed AI summary of the Event. This is by design. At this time, it is not possible to enable Descriptive Alert without also enabling standard notifications.
The following devices do not support Descriptive Alert:
Wyze Cam Outdoor v1/v2
Wyze Cam v1
Wyze Video Doorbell v1

Confirm that the Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
Check that the camera’s firmware is up to date.
1. You can check this by going to the Account tab > Firmware Update.
2. If there is an update available for the doorbell, please move forward with updating it.
Verify that the camera has a Cam Unlimited Pro license assigned to it.
1. In the Wyze app, navigate to the Account tab > Services.
2. Note: Descriptive Alert is compatible with Cam Unlimited Pro only.
Make sure the camera is set to record correctly.
1. Navigate to the camera’s settings > Event Recording > toggle on Record Motion Events.
Check that Descriptive Alert is enabled.
1. In the Wyze app, navigate to the Account tab > Wyze Intelligence > Descriptive Alert > All Notifications > tap to enable Descriptive Alert on the cameras.
2. Note: If Descriptive Alert does not display in your Account settings in the Wyze app, then you’ll need to give consent either while purchasing Cam Unlimited Pro or in the Wyze app.
If possible, restart the camera.
1. In the Wyze app, navigate to the camera’s settings > Restart Camera > Restart.