I'm unable to change modes.

Updated July 30, 2026 20:49

Problem

You're unable to change modes (Home, Away, or Disarmed) with their Cam Unlimited or Cam Unlimited Pro service.

Impacted Services:

Confirm that the Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
Confirm that the camera has a Wyze Service and that the license is assigned to the correct device.
1. In the Wyze app, navigate to the Account tab > Services.
Try changing the mode and its notifications again.
1. In the Wyze app, navigate to the Monitoring tab.
2. In the upper right-hand corner, tap the drop-down arrow, then tap Settings.
3. Select the mode you wish to edit (Home, Away, or Disarmed).
4. Tap the assigned camera(s) to adjust the types of notifications you wish to receive for that mode.
  1. Home and Away - You can select Mute, Push, Critical, or Alarm.
  2. Disarm - You can select Mute or Push.
5. Tap Save.
Sign out and back into the Wyze app.
1. In the Wyze app, navigate to the Account tab > Log Out.
2. Sign back in using the correct credentials.
If possible, reset the services for the camera.
1. In the Wyze app, navigate to the camera’s settings > Reset Services > Reset.