My Wyze Service is not showing.

Updated July 30, 2026 20:10

Problem

You purchased a Wyze Service, but it does not show on their account, or they are unable to assign the license to a camera.

Impacted Services:

Note: Wyze Services are not compatible with Wyze Cam v1.

Confirm that the Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
Verify that the email address used to purchase the subscription is the same email address used to sign in to the Wyze app.
1. In the Wyze app, navigate to the Account tab > Account > Email.
If possible, reset the service assigned to the impacted camera.
1. In the Wyze app, navigate to the camera’s settings > Reset Services > Reset.
Clear the cache for the Wyze app.
1. Navigate to the Account tab > App Settings.
2. Next to Cache files size, tap Clear.

Check if there are any ongoing issues on wyze.com & the Wyze app.

Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. US Phone: +1 (206) 339-9646.

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