My Wyze Scale Ultra BodyScan Plus’ battery level is incorrect.

Updated October 19, 2026 14:47

Problem

The battery life on your Wyze Scale Ultra BodyScan Plus seems lower or higher than it should be.

Confirm that your Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
If possible, check that your Wyze Scale Ultra BodyScan Plus’ firmware is up to date.
1. You can check this by going to the Account tab > Firmware Update.
2. If there is an update available for the scale, please move forward with updating it.
Force close the Wyze app, then re-open it.
Make sure the batteries being used are four 1.5V AAA batteries.
Power cycle Wyze Scale Ultra BodyScan Plus.
1. Remove the batteries for 10 seconds, then reinstall them.
Factory reset Wyze Scale Ultra BodyScan Plus.
1. Below the handle display, find the touch-sensitive UNIT button.
2. Press and hold it until the handle display shows "Clear".
3. Set up the scale as new.

Check if there are any ongoing issues on wyze.com & the Wyze app.

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