Important: Update your Wyze app ASAP - 6/7/23

Update your Wyze app to 2.38 or newer to continue using your devices!

Here at Wyze, we take your security to heart and as technology advances, we need to ensure that our offerings are staying up with the times. In order to keep our commitment to protecting our users’ security, we wanted to inform you of some changes to the Wyze app.

As of 6/7/23, you will have 30 days before you will no longer be able to utilize your Wyze app if it is not updated beyond 2.38 for both Android and iOS devices. 

Once this change goes into effect, any installed Wyze apps that are versions lower than 2.38 will not be available for use. Please note that the latest Wyze app requires a minimum OS version to operate - Android 7.0+ or iOS 14.0+.

If you are using Home Bridge or other third-party apps (aside from Google, Alexa, or IFTTT), we have developed a portal for you to generate an API key and provided steps to update your script. You can find more info on this here.

Once we make this change 30 days from 6/7/23, your automations will not work if you do not update the script.


Frequently Asked Questions:

What happens if I don’t update my Wyze app?

If you are not on the 2.38+ Wyze app version when the change occurs, then the app will stop working after a one-month grace period. If your Wyze app is on version 2.38 or above, no action is required. 


How do I know what app version I’m using?

To confirm the Wyze app is up to date: 

  1. In your Wyze app, navigate to the Account tab > tap About.
  2. Your current app version will be listed beneath the Wyze logo. 
  3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
  4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app. 


What happens if I can’t update my Wyze app?

We suggest switching to a newer device as soon as you can.


How will this impact Two-Factor Authentication?

Two-Factor Authentication should function as normal after updating to the 2.38+ Wyze app. If your Wyze app is not updated to this version or above after this change takes effect, you will be unable to sign into your Wyze account unless you’ve updated your Wyze app.


What will happen to my Wyze Service?

Your Wyze Service (Cam Plus, Cam Protect, etc.) should be all set after updating your Wyze app to version 2.38 or above.


How will this impact shared users?

Shared users will also need to update their Wyze app if they’re not already on version 2.38 or above. Once they’ve updated their Wyze app they should be all set!

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