Articles in this section

I don't hear any sounds or voice prompts from my Wyze Sense Hub.


You don't hear any sounds or voice prompts from your Wyze Sense Hub.


  1. Power cycle your Wyze Sense Hub.
    1. Quickly press and release the reset button on the back of the device.
  2. Verify that the status light is flashing white then walk through setting up the hub like new.
    • The status light will be solid white once connected.
  3. If there are no lights, try using a different power cable.
    • It is usually recommended to use the cable that comes with your device.

Contact Us

  • Service Status

    Check if there are any ongoing issues on & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.