I’m getting a “Dispatch Failed” or “HMS ID Creation Failure” error on the Monitoring tab.

Updated July 30, 2026 20:39

Problem

You’re getting a “Dispatch Failed” or “HMS ID Creation Failure” error on the Monitoring tab.

Confirm that your Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
Check that your Wyze Sense Hub and your sensors’ firmware are up to date.
1. You can check this by going to the Account tab > Firmware Update.
2. If there are updates available for the devices, please move forward with updating them.
Confirm that Wyze Sense Hub is online.
1. If the hub is offline, try following the steps listed in Issue: Sense hub is offline.
Sign out and back into the Wyze app.
1. In the Wyze app, navigate to the Account tab > Log Out.
2. Sign back in using the correct credentials.
Power cycle Wyze Sense Hub.
1. Press and hold the reset button on the back of the hub for 10-15 seconds.
2. The light will start flashing from left to right until it settles into the solid 3-light pattern, then release the button.
3. Let the connection re-establish, then refresh the app.