I’m unable to set an alarm with my Wyze Home Monitoring service.

Problem

You’re unable to set an alarm with your Wyze Home Monitoring service.

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About.   
   2. Your current app version will be listed beneath the Wyze logo.   
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page. 
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app. 
2. Check that Wyze Sense Hub firmware is up to date. 
   1. You can check this by going to the Account tab > Firmware Update.   
   2. If there is an update available for the doorbell, please move forward with updating it. 
3. Ensure your Wyze Home Monitoring Service is active. 
   • You can check this by going to the Account tab > Services. 
4. Confirm that Wyze Sense Hub is online. 
   • If the hub is offline, try following the steps listed in My Wyze Sense Hub is showing offline.
5. If you've already tried arming the system from the app, try to arm it using your Wyze Sense Keypad instead. 
6. Adjust your Home & Away settings. 
   1. Navigate to your Wyze Home Monitoring settings. 
   2. Tap Home & Away > Edit Sensor List. 
   3. Remove the impacted sensors and then add them back.  
7. Reset the sensor by pressing the reset button for at least 3 seconds, then release the button. Walk through setting up the sensor like new. 
   1. The red LED light should flash 3 times while in pairing mode. 
   2. Make sure that you are close to Wyze Sense Hub while trying to set up your Wyze Sense v2 sensors. 
   3. Confirm that Wyze Sense Hub is saying “ready to connect” as part of the pairing process. 
8. Reset the service. 
   1. In the Wyze app, navigate to the Monitoring tab > Home Monitoring Settings > Subscription > Reset Service > set up the service as new.