I’m getting false alarms with my Wyze Home Monitoring service.

Updated July 30, 2026 20:43

Problem

You’re receiving false alarms with your Wyze Home Monitoring service.

Note: To prevent false alarms, check the following:

Install the motion sensor using the instructions from the manual. Especially when your family has animal friends.
Properly train all home members and users, such as babysitters and visitors.
Secure doors and windows before arming.
Remember your PIN so you can disarm the system in a timely manner.
Remember your Safe Word so that you can cancel the alarm when the monitoring center is verifying with you.
Periodically check if the sensors are attached to the window or door firmly.

Confirm that the Wyze app is up to date.
1. In your Wyze app, navigate to the Account tab > tap About.
2. Your current app version will be listed beneath the Wyze logo.
3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
Check that Wyze Sense Hub and the sensor(s)’s firmware are up to date.
1. You can check this by going to the Account tab > Firmware Update.
2. If there is an update available for the doorbell, please move forward with updating it.
Check that the correct sensors have been added to the correct mode.
1. In the Wyze app, navigate to the Monitoring tab > Home Monitoring Settings > Home & Away > delete and re-add the sensors to the Home and Away modes.
Reset the service.
1. In the Wyze app, navigate to the Monitoring tab > Home Monitoring Settings > Subscription > Reset Service > set up the service as new.