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Settings
  1. Wyze
  2. Wyze Home Monitoring
  3. Home Monitoring Troubleshooting

Home Monitoring Troubleshooting

  • Understanding your Wyze Sense Keypad Status Light
  • Understanding your Wyze Sense Hub Status Light
  • How do I cancel my Wyze Home Monitoring subscription?
  • I mounted the keypad and sensors but didn't set them up yet. What now?
  • My app says the hub doesn't exist.
  • My keypad doesn't turn on or light up at all.
  • My brand new sensor doesn't turn on or light up at all.
  • I can't switch monitoring modes in the app.
  • I have an error to connect the hub to power, but it already is.
  • The security cam footage doesn't auto-refresh.
  • I am not getting notifications when my sensors are triggered.
  • A sensor or keypad is showing offline.
  • My Wyze Sense Hub is showing offline.
  • I cannot get my Wyze Sense Hub connected.
  • A sensor or keypad is not pairing with my Sense Hub.
  • I signed up for Wyze Home Monitoring, but I can't set it up.
  • I can't set up a PIN during setup.
  • I'm setting up my system and can't go back to the previous step.
  • My new sensor isn't displaying on the Monitoring tab.
  • There's a long delay when arming the system.

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