Problem
Your Wyze Home Monitoring sensors are being triggered, sensing motion or being opened and closed. But you are not receiving notifications as expected.
Troubleshooting
- Check that your system is online and stable.
- On the Home screen of the Wyze app, if you do not see an offline icon
next to your sensors or hub then you're online.
- On the Home screen of the Wyze app, if you do not see an offline icon
- Make sure you haven't muted notifications for:
- Your mobile device
- Open your Settings app and tap Notifications.
- Navigate to the Wyze app in your list and make sure Allow Notifications is toggled On.
- This process may vary if you're on an Android device.
- The Wyze app
- On the top of the Home screen, find the Notifications bell.
- If you see zZ on the bell, then push notifications have been disabled and you will not receive any notifications from the app.
- Tap to re-enable push notifications.
- The specific device
- In the Wyze app, tap on the device's name.
- Tap the Settings gear, then Notifications.
- Make sure the Notifications toggle is On, and your notification settings are correct.
- Your mobile device
If you're still not receiving notifications, please submit an app log.