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Wyze Bulb Setup Troubleshooting

Problem

Connecting your Wyze Bulb to your Wi-Fi network isn’t working. The connection stage fails, times out, or you’re unable to finish the setup.

Related article: Wyze Bulb Setup Guide.

Troubleshooting

  1. Confirm your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Ensure the bulb is securely inserted into the socket.
  3. Confirm that the light fixture the bulb is installed in is physically turned on.
  4. Ensure the phone or tablet’s BluetoothⓇ is turned on.
    • Toggle BluetoothⓇ off, then back on.
  5. Make sure that location permissions are enabled for the Wyze app.
    • If you’re on iOS 13, please check to make sure the Location Services permission is allowed. 
      1. Open the Settings app on your phone.
      2. Go to Privacy > Location Services.
      3. Find the Wyze app in the list, and make sure it says While Using or Always.
  6. Make sure your phone or tablet is connected to a 2.4 GHz Wi-Fi network.
    • Wyze Bulb is not compatible with a 5 GHz Wi-Fi network.
  7. Forget the Wi-Fi network on the phone or tablet and then reconnect.
  8. Reboot the router.
  9. Try setting up the bulb closer to the router.
  10. Confirm if the bulb is in a socket with a dimmer switch.
    • If it is in a socket with a dimmer switch, move the bulb to a different socket, as dimmer switches are not recommended.
    • If it is in a dimmer switch and cannot be moved to a different socket, ensure that the dimmer switch is turned up to its highest setting.
  11. Factory reset your Wyze Bulb.
    1. Turn the light switch associated with the bulb off/on 3 times.
    2. Wait for the bulb to start pulsing slowly.
    3. Once the bulb starts pulsing, set it up like new.
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